Weather or location does not update

Open iPhone Settings → Privacy & Security → Location Services → Compass and allow access while using the app. Return to Compass and pull down on Home to refresh.

A trip does not sync

Confirm that both devices use the same account and have internet access. Open Profile and retry synchronization. A temporary network failure does not delete local data.

A reminder did not arrive

Check iPhone Settings → Notifications → Compass. In Compass, open Profile → Notifications and make sure trip or walk reminders are enabled.

Hotels, eSIM, or transport

Compass helps you discover an option and continue to its provider. Availability, prices, payment, refunds, and fulfillment are controlled by the partner where you place the order. Contact that provider about a specific order.

Account and data

Delete your account in the app under Profile → Delete Account. Other methods are listed in the account deletion instructions.

You can also read the Privacy Policy and Terms of Use.